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Title
Text copied to clipboard!IT Technical Support
Description
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We are looking for a dedicated professional for the position of IT Technical Support who will provide technical assistance and support to users across various computer and technological systems. The ideal candidate should have skills to troubleshoot technical issues, install and configure hardware and software, and maintain the company's technological infrastructure. This role is essential to ensure IT systems operate efficiently and users can perform their tasks without interruptions. Additionally, the technical support specialist must be able to communicate clearly with users of different technical levels and document processes and solutions implemented. The position requires a combination of technical knowledge, communication skills, and the ability to work under pressure in a dynamic environment. Previous experience in customer service and handling operating systems, networks, and diagnostic tools will be valued. The selected person will work closely with other departments to ensure operational continuity and information security.
Responsibilities
Text copied to clipboard!- Provide technical support to internal and external users.
- Diagnose and resolve hardware and software issues.
- Install, configure, and update operating systems and applications.
- Manage and maintain network infrastructure and equipment.
- Document incidents and solutions applied.
- Train users in the use of technological tools.
- Collaborate with other departments to improve technological processes.
- Monitor system performance and perform preventive maintenance.
- Respond to support requests timely and effectively.
- Ensure information security and confidentiality.
Requirements
Text copied to clipboard!- Previous experience in technical support or similar roles.
- Knowledge of Windows, Linux, and Mac operating systems.
- Skills in networking and communication protocols.
- Ability to solve problems efficiently.
- Excellent communication and customer service skills.
- Availability to work flexible hours.
- Basic knowledge of IT security.
- Ability to work in a team and under pressure.
- IT certifications are valued.
- Minimum education of technician or degree in computer science or related fields.
Potential interview questions
Text copied to clipboard!- What is your experience in IT technical support?
- Which operating systems do you master?
- How do you handle difficult users?
- Do you have experience configuring networks?
- What tools do you use to diagnose technical problems?
- How do you document incidents and solutions?
- Are you available to work rotating shifts?
- What IT certifications do you hold?
- How do you stay updated on technologies?
- Can you work under pressure and meet deadlines?
